A massive Federal agency was deploying an ERP program and needed to ensure that thousands of users learned the system and were comfortable with numerous process changes. The Greentree Group Solution Greentree provided a full spectrum of OCM support. Our team developed a robust change management approach and plan – determining core objectives, key performance indicators, in-depth stakeholder analysis, change …

A state agency was facing a major backlog of work. Offices responsible for processing applications for cash, medical and food assistance had thousands of applications waiting to be processed. In some offices, it was taking up to six months to process the applications. Federal guidelines give states 30 days to process food assistance applications and seven days for expedited food …

A state agency sought Quality Assurance (QA) services for their Modernization and Refactoring Project. This project sought to modernize the core Registration and Titling systems – including the database and application code – by migrating the system onto a modern data and application architecture and replacing the database with a relational database. The agency needed a QA vendor to perform …

The Greentree Group provides a variety of support to major state and federal clients to help them establish effective and efficient planning when faced with the need for enterprise transformation and consolidation. We fully recognize the difficulty in addressing a change, such as integrating “homegrown” systems and organizationally unique processes into a common strategy and approach. The Greentree Group Solution …

A state agency must ensure its redesigned eligibility system follows the standards and conditions published by The Centers for Medicare and Medicaid Services (CMS). Greentree was brought into the project after a difficult start – the project had been admonished by the state accounting office, had changed vendors twice, and was in danger of not meeting the standards and conditions …

A state had implemented a completely new enterprise I.T. system in their business at the cost of over $20 million. Within a short period of time, they had to face the realization the implementation was a failure. It met none of their business objectives, and end-users were finding many ways to either not use it or misuse it. After two …