State of Texas

Department of Information Resources

DBITS: Deliverable Based IT Services Contracts DIR-TSO-3841


This DIR Cooperative Contracts Program allows customers to purchase items directly from a DIR-contracted vendor.

Services Offered
  • Application Development
  • Application Maintenance and Support
  • Enterprise Resource Planning (ERP)
  • Independent Verification and Validation (IV&V)
  • Information Technology Procurement Assistance
  • Project Management
Service Descriptions

Services available under this Contract are limited to the Deliverables-Based Information Technology Services Technology Categories as specified below:

  • Application Maintenance and Support
    1. Definition: Application Maintenance and Support includes the skills and requirements for supporting application systems, including troubleshooting, modifying, maintaining and enhancing legacy systems. Application Maintenance and Support also applies to applications running in a production environment.
    2. Examples of included services: research, analysis, design, programming, testing, documenting and implementing maintenance changes; correcting software errors; modifying reports and ensuring accurate report runs; making modifications to the applications and documentation; writing ad hoc queries; loading and applying changes to the software language and/or database in which the application is written; providing corrections for production or any changes needed and participation in disaster recovery testing, planning and documentation. Services may need to be available 24/7 or on an on-call basis.
  • Enterprise Resource Planning (ERP)
    1. Definition: ERP is an amalgamation of an organization’s information systems designed to automate and integrate a variety of functions, commonly referred to as “back office”, including financials, human resources and asset management. These systems are modularized and generally highly configurable.
    2. Examples of included services: planning and assessment; requirements development; business process reengineering (BPR); implementation and conversion services; application programming and support services; database administration, system software administration and support; functional support; and training support.
  • Project Management
    1. Definition: Project Management service providers may perform any or all of the project management processes identified by the Project Management Institute as published in the PMBOK® Guide, Fifth Edition or most recent.
    2. Examples of included services: utilizing the Customer’s tools and processes, using off-the-shelf tools, using Vendor’s own proprietary tools and processes to manage a project and using the Texas Project Delivery Framework. Information about the framework tool can be found here.
  • Application Development
    1. Definition: Application Development is the development of new applications, which may be mainframe, server, network-based, web-based or a combination. The requirements for new applications may require interfaces to existing applications.
    2. Examples of included services: web application development; mobile application development; service oriented architecture (SOA); researching; analyzing; gathering requirements; designing; programming; testing; documenting and implementing; applying changes to the software language and/or database in which the application is written; providing corrections for production or any changes needed and participation in disaster recovery planning and documentation.
  • Independent Verification and Validation (IV&V)
    1. Definition: Verification and Validation are independent procedures that are used together for in-depth analysis by checking that a product, service, or system meets requirements, independent oversight of SDLC processes and specifications and that it fulfills its intended purpose.
    2. Examples of included services: Validation of software design to meet system needs/requirements; traceability of safety critical requirements; design analysis of selected critical algorithms; and code analysis of mission-critical software components and the independent oversight and assessment of systems development life cycle (SDLC) processes (such as issue and risk management, requirements analysis, testing, data conversion etc.)
  • Information Technology Procurement Assistance
    1. Definition: Information Technology Procurement Assistance services may include assistance in IT Statement of Work (SOW) and/or Request for Offer (RFO) development. Procurement assistance activities may include requirements gathering, scoring criteria development, and evaluation criteria development.
    2. Examples of included services: specification development, Statement of Work (SOW) development, and RFO development for IT products and services.
    3. Note: Under Texas Government Code, § 2155.004, a state agency may not accept a bid or award a contract that includes proposed financial participation by a person who received compensation from the agency to participate in preparing the specifications or request for proposals on which the bid or contract is based. The selected Vendor and the employees of that Vendor who perform IT Procurement Assistance Services will be ineligible to respond to any resulting solicitation(s).
Instructions for Obtaining Quotes & Placing Purchase Order
  1. A customer identifies a need for deliverables-based services within one of the Deliverables-Based IT Services Contracts Services Offered.
  2. Customer creates a Statement of Work (SOW) for release to vendor(s). The SOW must be complete, signed by an authorized representative of Customer.
  3. The SOW must be in the form contained in Appendix C – Statement of Work.
  4. The Customer sends the Statement of Work to The Greentree Group Contact Person for that Service Offering.
  5. The Greentree Group submits a Response to the Statement of Work with fixed prices based on deliverables.
  6. Once the Customer selects The Greentree Group, they simply issue a Purchase Order to the Greentree Group referencing the DBITS contract number and the project can begin upon acceptance of the Purchase Order. Each Statement of Work will describe the deliverables, the acceptance criteria for the deliverables and the service levels.
The Greentree Group Contact Information

Jennifer Shaefer
1360 Technology Court, Suite 100
Beavercreek, OH 45430

DIR Contract Number

DIR Information and Communications Technology (ICT) Cooperative Contracts Program